BookedPositiveAmelia confidence 96%
0:443:02
Good morning, thanks for calling Northside Plumbing, you're speaking with Amelia. How can I help?
10:42:03
Hi, it's Sarah Collins. I've got a leaking tap in the kitchen that's getting worse.
10:42:10
Thanks Sarah, good to hear from you again. I can see you're in Brunswick. Would you like me to book someone out to take a look?
10:42:18
Yes please, ideally a morning if you have one.
10:42:26
I have Tuesday at 10:30 AM with Michael, would that suit?
10:42:33
Perfect, that works.
10:42:38
Lovely, you're booked in for Tuesday at 10:30. I'll send a confirmation text now and a reminder the day before.
10:42:44
Amelia's summary
Sarah called about a leaking kitchen tap. Amelia confirmed she was an existing customer, checked availability and booked a repair for Tuesday at 10:30 AM, then sent a confirmation SMS.
Actions
How it went
Went well
Recognised a returning customer, matched her morning preference and confirmed by SMS without prompting.
Worth a look
Caller asked about Saturday availability twice earlier in the week.
Suggestion
Add Saturday availability to approved knowledge so Amelia can answer instantly.
Booking created
Leaking tap repair
Tue 15 Sep · 10:30 AM · Michael
SC
Sarah Collins
4 calls · +61 412 660 233