Calls answered
58
Today, day & night
Bookings created
14
Straight into your calendar
Calls transferred
7
Sent to the right person
Staff hours saved
6.4h
Time back on the tools
Needs your attention
3 items2 callbacks due
Amelia promised a call back to Sarah Collins and Dan Reid.
1 call needs review
A caller sounded frustrated about a missed appointment window.
1 knowledge question to approve
Amelia was asked about Saturday availability she couldn't confirm.
Live activity
Live- Amelia booked Sarah Collins for Tuesday at 10:30 AM10:42 AM
- Amelia transferred James Wilson to reception10:31 AM
- Amelia answered a pricing enquiry using approved knowledge10:18 AM
- Amelia sent a booking confirmation SMS to Priya Sharma9:58 AM
- Amelia created a callback for Dan Reid about a hot water system9:41 AM
- Amelia took a message from Marco Rossi after hours9:12 AM
Upcoming bookings
View all15Sep
Sarah Collins
Leaking tap repair
17Sep
Priya Sharma
Hot water service
18Sep
Hannah Nguyen
Gas heater service