MessageFrustratedAmelia confidence 71%
0:441:14
Thanks for calling Northside Plumbing. We're closed right now, but I can take a message and make sure the team calls you first thing.
21:12:04
My drain's completely blocked, this is really frustrating.
21:12:12
I understand, that's no fun at all. I've noted it as urgent and the team will call you first thing at 7 AM. Can I confirm this is the best number?
21:12:20
Yes it is.
21:12:27
Amelia's summary
Marco called after hours about a blocked drain and sounded frustrated. Amelia calmly took a message and promised a call first thing in the morning.
Actions
How it went
Went well
Stayed calm with a frustrated caller and flagged the message as urgent for the morning.
Worth a look
Caller was frustrated about the wait until morning.
Suggestion
Consider an after-hours emergency transfer rule for blocked drains.
MR
Marco Rossi
1 calls · +61 466 720 004