Escalate emergencies
WhenCaller mentions a burst pipe or gas leakDoTransfer straight to reception and flag as urgent
34 runs
Confirm every booking
WhenAmelia creates a bookingDoSend a confirmation SMS with the date and time
96 runs
Day-before reminders
WhenA booking is 24 hours awayDoText the customer a reminder with a reschedule link
88 runs
Flag VIP callers
WhenA repeat or VIP customer callsDoNotify the owner and prioritise a callback
21 runs
After-hours callbacks
WhenA message is taken while you're closedDoCreate a callback task for 7:00 AM the next day
17 runs
Start from a template
Send a quote link
Text a quote form when a caller asks for pricing.
Request a review
Ask for a Google review the day after a completed job.
Win back no-shows
Follow up when a booking is cancelled or missed.