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Yes. Nimble uses the latest generation of ultra-realistic voice models combined with ultra-low-latency responses, creating natural, fluid conversations that feel remarkably human.

Yes. You can keep your existing business number and forward calls to Nimble whenever you want Nimble to answer.

Nimble can introduce itself as your AI receptionist while keeping the conversation natural, friendly and helpful. If a customer would prefer to speak with a real person, Nimble can transfer the call or arrange a callback according to your rules.

Nimble follows the rules you set — such as taking a message, arranging a callback or transferring the caller. When a caller asks something Nimble wasn’t sure about, it suggests an answer you can approve in the Business knowledge section of the Receptionist page, improving your business knowledge and instructions, helping Nimble continually get better over time.

Yes. Nimble can check available times and book customers directly into your calendar based on the availability and booking rules you set.

Yes. You decide when Nimble should transfer calls, who they should be transferred to and which situations should be escalated.

Absolutely. You control your greeting, business information, services, call-handling rules and how Nimble should respond in different situations.

You provide Nimble with information about your business, services, FAQs, policies and operating rules. Your business knowledge gives Nimble the context it needs to accurately help your customers.

Nimble is designed to get businesses up and running quickly. Add your business information, choose your receptionist and voice, configure how calls should be handled and test everything before going live.

Absolutely. You can configure your receptionist and make test calls first, so you can hear exactly how Nimble responds and fine-tune it before allowing it to speak with your customers.

Yes. Nimble can create, reschedule and cancel bookings in Outlook (Google Calendar is coming soon). Nimble also includes its own built-in calendar, so you can manage bookings directly within the platform.

Yes. You can create rules for urgent jobs, important customers, particular enquiries or any other situations where you want a human to take over.

Yes. You can configure Nimble around the way your business operates — whether you want it answering incoming calls, covering particular situations or handling calls when your team is unavailable.

Yes. Nimble can answer your calls after hours so customers can still get help even when your business is closed.

Yes, on Pro and Scale. Pro answers up to three calls at once and Scale up to ten, so callers aren’t left waiting or sent to voicemail when things get busy. Starter answers one call at a time, and a second caller has a message taken instead of going to voicemail.

Yes. Nimble is designed for Australian businesses and uses advanced speech recognition and voice technology designed for natural, everyday conversations.

Yes. You can choose from a selection of ultra-realistic voices and select the one that best represents your business.

Yes. In the Business knowledge section of the Receptionist page you can add corrections and new information, and approve the answers Nimble suggests for questions it wasn’t sure about, so Nimble can continually improve the way it handles future calls.

Yes — if you want it to. You control exactly which prices, estimates or quoting rules Nimble is allowed to provide and when a customer should instead be referred to you.

Yes. Nimble can collect important information including the caller’s name, contact details, location, job type, urgency and any other information you want captured before deciding what happens next.

You decide. Nimble can capture names, phone numbers, email addresses, addresses, service requirements, booking details and any other information relevant to your business.

Yes. Nimble captures the important details from each conversation, including what the customer wanted, information collected, the outcome of the call and any next action required.

Yes. Your Nimble dashboard gives you access to your call history, including recordings, transcripts, captured customer details and call outcomes where recording is enabled.

Yes. When you switch them on, Nimble can text booking confirmations and day-before reminders, and customers can reply Y or N to confirm or cancel. Turn on texts and when a customer texts you, Nimble writes a reply you can send, edit or discard.

Yes. When a customer calls again, Nimble knows the name on file, their upcoming bookings and their recent calls and texts with you, and checks the name before using it. You can turn this off on the Receptionist page.

Yes. You can tell Nimble what your business considers urgent and create rules for what should happen — such as immediately transferring the caller or escalating the enquiry.

Yes. You can define the services you offer, areas you service, jobs you don't accept and any other qualification rules Nimble should follow.

No problem. Nimble can transfer the caller to the appropriate person, take a message or arrange a callback based on the rules you've set.

No. Nimble is cloud-based and works with your existing business phone setup, so there’s no special receptionist hardware to install.

Calls keep being answered. Extra minutes are charged at your plan’s rate — 45c, 40c or 35c a minute — and you can set a monthly cap on extra charges in Settings → Billing. Once the cap is reached, Nimble takes messages instead of running up a bill.

Yes — 14 days. We take your card when you choose your plan and charge nothing until the trial ends. The trial includes up to 60 call minutes and 20 texts. Cancel before it ends and you won’t be charged.

Yes. Cancel any time in Settings → Billing and your plan runs to the end of the period you’ve paid for — a month, or a year on yearly billing, with no refund for the unused part. After your plan ends you have 30 days to restart it and keep your data and Nimble number before they’re permanently deleted.