Starter
$149/ month
Billed monthly
For one-person operations.
- 300 call minutes (~120 calls)
- 150 texts
- 1 call at a time
- Bookings, messages and 24/7 answering
Simple pricing
Every plan answers your calls 24/7, takes messages and books jobs. Pick the one that fits your call volume. 14-day free trial, cancel any time, prices in AUD with no GST charged.
Your trial includes 60 call minutes and 20 texts.
Pro
Most popular$349/ month
Billed monthly
For busy teams with steady call volume.
- Everything in Starter
- 1,000 call minutes (~400 calls)
- 500 texts
- 3 calls at once
- Premium voices, staff transfers and custom workflows
Scale
$799/ month
Billed monthly
For multi-site and high-volume businesses.
- Everything in Pro
- 3,000 call minutes (~1,200 calls)
- 1,500 texts
- 10 calls at once
- Up to 3 locations and priority support
Compare plans
| Feature | Starter$149/month or $1,490/year | Pro$349/month or $3,490/year | Scale$799/month or $7,990/year |
|---|---|---|---|
| Usage each month | |||
| Call minutes | 300 (~120 calls) | 1,000 (~400 calls) | 3,000 (~1,200 calls) |
| Text messages | 150 | 500 | 1,500 |
| Calls answered at onceMore callers at the same moment have a message taken, so nobody goes unanswered. | 1 | 3 | 10 |
| Businesses / locations | 1 | 1 | 3 |
| Team members | Owner + 1 | Up to 5 people | Unlimited |
| Your receptionist | |||
| Answers 24/7, including after hours | |||
| Choose when Nimble answers (always, after hours or business hours) | |||
| Takes messages and texts you the details | |||
| Knows your business from your website and answers | |||
| Books into Outlook (Google coming soon) or Nimble's own calendar | |||
| Call recordings, transcripts and summaries | |||
| Email alerts and a daily digest | |||
| Standard voices | |||
| Premium voices (most natural) | |||
| Transfers to one number | |||
| Transfers to named staff | |||
| Custom workflowsYour own rules, such as “if the caller mentions a quote, text me straight away”. | Built-in only | ||
| Priority support and onboarding help | |||
| Going over your allowance | |||
| Extra minutes | 45c a minute | 40c a minute | 35c a minute |
| Extra texts | 15c each | 15c each | 12c each |
| Monthly cap on extra charges you set | |||
Need a custom plan?
More call volume, more locations or a bigger team? We’ll tailor the minutes, texts, lines and features to your business, and bill by card or by invoice.
Pricing questions
How does the free trial work?
You get 14 days on the plan you choose. We take your card when you choose your plan and charge nothing until the trial ends. The trial includes up to 60 call minutes and 20 texts; if you use up the minutes early, Nimble keeps answering calls and takes messages until the trial ends; texts and email keep working until the texts are used (an email reply counts as a text). When the trial ends your plan starts and renews automatically each month or year until you cancel. Cancel before then and you won’t be charged. One free trial per account.
What counts as a minute?
The time Nimble spends on a call, from answering to hanging up, across all your businesses on the plan. A typical call is two to three minutes.
What happens if I go over my minutes or texts?
Calls keep being answered and texts keep going out. Extra usage is charged at your plan’s rate and added to your next bill. You’ll see your usage in Settings → Billing, with a warning at 80% of your allowance.
Can I cap what I spend?
Yes. Set a monthly cap on extra charges in Settings → Billing. Once it’s reached, Nimble takes messages for you instead of running up a bill, until your next period starts.
What happens if I move to a smaller plan?
Your plan changes at the end of the period you’ve paid for. On every plan you still choose when Nimble answers: always, after hours, or during business hours only. What Starter doesn’t include is transfers to named staff and premium voices, so a premium voice changes to the standard voice, staff transfers go to your main transfer number instead, and custom workflows pause. Your settings are kept, so moving back up brings them straight back.
Do prices include GST?
Prices are in Australian dollars. GST is not charged.
Can I change plans or cancel?
Yes. Move up or down a plan in Settings → Billing as your call volume changes, or cancel any time there and your plan runs to the end of the period you’ve paid for — a month, or a year on yearly billing. There’s no refund for the rest of a month or unused months of a year. When your plan ends, any extra usage from your last period is charged to your saved card on a final invoice, and Nimble stops answering your calls. For 30 days you can still sign in to see your data and restart your plan to get everything back, including your Nimble number; after that your business, its data and its number are permanently deleted.
Can prices change?
If you pay yearly, your price is fixed for the year you’ve paid for, and any change applies from your next renewal, with at least 30 days’ notice. If you pay monthly, we give at least 30 days’ notice of a price change, and you can cancel before it takes effect.
What if none of these plans fit?
For higher call volumes, more locations or a bigger team, we’ll put together a custom plan with the minutes, texts and features you need, billed by card or invoice.