Help & support

Build your knowledge

Give your receptionist accurate answers to the questions your customers really ask, so it can help them without guessing.

4 min read

Part 1

Where your answers live

Answers are under “Business knowledge” on the Receptionist page. What you confirmed from your website during setup is already there, and questions callers asked that your receptionist wasn't sure about show up as suggestions.

1. 1

   Read each suggestion

2. 2

   Approve the ones that are right

   Edit any that are close, and remove ones you don't want.

3. 3

   Publish

   Callers get the new answers once you press Publish.

Part 2

Add your own answers

1. 1

   Press Add answer

   Under “Business knowledge” on the Receptionist page.

2. 2

   Write the question the way a customer would ask it

   For example: “Do you do weekend call-outs?”

3. 3

   Write the answer the way you'd say it on the phone

   Short, plain and specific.

4. 4

   Choose a category, save, then publish

Part 3

What makes a good answer

• Prices or price ranges, and what affects them.
• The areas you cover — and the ones you don't.
• What you don't do, so your receptionist can say so politely.
• How soon you can usually attend or book someone in.

Part 4

Check it's working

On the Receptionist page, press “Test receptionist” and ask the question you just added. If the answer isn't right, edit it under “Business knowledge” and try again.